If you aspire to the level of becoming an Indispensable Partner in your client’s success, there is nothing more important to you than understanding what is most important to them. Having even extraordinary technical capabilities that your employer, client or organization needs is insufficient for being recognized, respected and rewarded to delivering the value that you […]
We often hear that knowledge is power, but the truth is, that’s long gone. You can get all the knowledge you’d ever want from Google, literally in a split second.
Make no mistake, in our lightning-fast digital age, where everything is old news only ten minutes after it’s born, clarity is power.
Why does that matter in client relationships? Well, here’s the […]
My revision of the old 80 – 20 rule I have been sharing all over the world for years goes like this: 80% of success is common sense; less than 20% of the people are using it! When you are committed to be truly successful, in addition fully deploying your skills, talents, expertise and experience, one of your best additions […]
In this day and age of intense demand and hyperactivity, it’s astounding how leadership and leadership decision–making – the best keys to keeping a whole organization on track – seems to be missing way too much.
Too many leaders are sucked into the maelstrom of activity, spreading their focus, attention, and priorities way too thin to be able to make a […]
You know how powerful and effective you can be when you’re focused on meaningful results.
You also know how dazed and ineffective you can be when you’re distracted by those attention grabbing aspects of our daily life. That includes the pull of email, the lure of surfing the internet, and the seduction of social media – not to mention overscheduling, meetings […]
One of the most top consistent issues that come up in speaking to top professionals is accepting client requests – even when they don’t address what the client really and truly needs most.
How many times has one of your clients insisted that they want “x” – and you knew this was n what they really needed or would ultimately be satisfied […]
The prevalence of overwhelm is one of the most insidious factors reducing clarity, focus, impact, and productivity. The worst part is the way it sucks you in, almost like getting pulled under and into a whirlpool amongst the rapids on a river.
The solution is to stop struggling with the mass of swirling issues, step aside for a super productive three […]
Given the pace of work, meetings, and demands, there is an issue that is particularly prevalent and problematic for effective communication and relationship building. This intruder that diminishes your ability to connect with, understand and create a meaningful interchange is the preoccupation you walk into a meeting with. Whether it’s a one on one or attendance at a group meeting, […]
Nothing affects the success of an individual or organization like the quality of their leadership decision-making. Whether you’re leading your own life, a small team, or a major organization, understanding the levels of decision-making can enhance your effectiveness in every one of these.
Of the four levels of decision-making in the video (link below), the third and fourth level are where […]
When I ask leaders and clients what is the single greatest cause of difficulties in professional relationships, on teams, and in organizations, the answer is remarkably consistent: miscommunication.
The next question about how to address this issue is where answers spin all over the place. The solution to miscommunication must begin with understanding how communication itself actually works. Leaders, managers, top […]